Kinship™ With Your Customers
Finahub Kinship™ - The web based customer management platform that enables share broking companies and equity investment firms to manage all your customer interactions on a single platform.
With all customer data in on place, customer management has never been this easy.
With all customer data in on place, customer management has never been this easy.
No download and No installations
No technical team needed to build or manage the site
Can be easily integrated with existing websites
We will take care of hosting, band-width and tech support
Pay only for what you use
Features
- Private community to engage your customers.
- Online help desk
- Open and private communication channels.
- Support tickets.
- Configurable SLA for support tickets with auto-escalation.
- Role based access.
- Security Portal for individual customers
- Security Market Data
- View Research Reports published by the broking firm
- Investment Portfolio with Active Sync provides the current portfolio positions for individual users
- Watch List to keep track of securities of interest
- 15 Mins Delayed price feed keeps investors uptodate about their portfolio position
- Configurable report categories.
- Report category subscription that can be provided as self service for individual investor or managed in house
- One click publishing of reports.
- Bulk email support to send high volume of report mails.
- Report sending made as easy as sending an email.
- Track all email coming to the customer support email address
- Auto ticket generation for support request email
- Configurable SLA for support tickets with auto-escalation.
- Make sure all email get attended within a stipulated time
- Ensure quality customer service
Salient Points
Engage
Engage your customers through your own platform and establish a one to one relationship with the customer. Reduce the cost of customer engagement through online interaction.
SmartSense™
SmartSense™ lets you find out which stocks customers are interested in, Which research reports they really liked. Lets you send customized research reports which customers love to see.
Deliver
Deliver more value to your customers. Make your customers feel that you care for them. Deliver the guidance and support that your customer desire. Deliver customer satisfaction.
Why Finahub Kinship™ ?
Finahub Kinship™ helps the company to build a warm one to one relationship with customers. No more blind email broadcast without knowing what your customer really wants. Find out and deliver customized content for each customer. Reduce your inactive customer base by providing timely guidance and being open and accessible 24x7. Let your customers become your brand ambassadors.
Better customers relations.
Feedback on what you share with your customers.
SmartSense™ to find out what your customer really want.
Report publishing and email alert management.
Share content on your platform itself and make it available on social networks.
An in-house community helps to engage and interact with customers.
Be a part of customers social network by integration with Facebook and Twitter.
Trading room environment created online.
Improve customer base utilisation.
